At Cuppa Beverages Private Limited, we strive to provide you with the best online food ordering experience. However, we understand that sometimes plans change, and you may need to cancel an order or request a refund. Please read the following refund and cancellation policy carefully to understand your rights and obligations when using our platform:
Cancellation Policy:
Cancellation Window: You cannot cancel your order once the restaurant started preparing your food.
Late Cancellations: If you attempt to cancel your order after the restaurant has started preparing your food, we may not be able to process your cancellation request. In such cases, you may still be charged for the order.
Refund Policy:
Quality Issues: If you are dissatisfied with the quality of the food or if there are any discrepancies with your order (e.g., missing items, wrong items), please contact us immediately upon receipt of the order. We may offer a refund, store credit, or a replacement order, depending on the nature of the issue and our investigation.
Refund Eligibility: Refunds may be issued in the following circumstances:
Refund Method: Refunds will be processed through the original payment method used for the order. The processing time may vary depending on your payment provider.
Non-Refundable Fees: Please note that certain fees, such as delivery fees and service charges, may be non-refundable unless the refund is initiated due to an error on our part or a quality issue with the food.
Miscellaneous:
Changes to Orders: Once an order is confirmed, changes to the order (e.g., adding or removing items) may not be possible. Please review your order carefully before confirming. Force Majeure: In cases of force majeure events (e.g., natural disasters, government regulations), we reserve the right to modify or suspend our refund and cancellation policy as necessary.
Policy Updates: We reserve the right to update or modify this refund and cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or mobile app.
By using Cuppa Beverages Private Limited, you agree to abide by the terms and conditions outlined in this refund and cancellation policy. If you have any questions or concerns, please don't hesitate to contact our customer support team for assistance.
Cuppa Beverages Private Limited Customer Support:
Email: feedback.cuppa@gmail.com